Office of the Attorney General
Consumer Protection Division
200 St. Paul Place, 16th Floor
Baltimore, MD 21202
(410) 576-6550
Complaint hotline: (410) 528-8662 or 1-888-743-0023

Complaints can be made to the Consumer Protection Division of the Attorney General’s Office. The Consumer Protection Division will disclose information to consumers concerning previous complaints against a business. Generally, the Consumer Protection Division can handle complaints about goods or services purchased for personal, household, family or agricultural uses. The Office of the Attorney General has branch offices in Western Maryland, Southern Maryland and on the Eastern Shore. Contact information for branch offices is available at http://www.oag.state.md.us/Consumer/offices.htm. 
 
Howard County Office of Consumer Affairs
6751 Colonial Gateway Drive
Columbia MD 21046
(410) 313-6420

Montgomery County Division of Consumer Affairs
100 Maryland Avenue, Suite 330
Rockville , MD 20850
Attn: New Complaint Department
(240) 777-3636

Both Howard County and Montgomery County have Consumer Affairs Divisions that accept and try to resolve complaints from county residents or from any consumers who have complaints about businesses in their jurisdictions. They will also provide information about local businesses.

Federal Trade Commission
Washington , D.C. 20580
Toll-free 1-877-FTC-HELP (382-4357)

Consumers can also make complaints to the Federal Trade Commission if they feel their problem could be relevant to a national problem. The FTC does not work to resolve individual consumer complaints, but uses complaints as part of their ongoing fraud investigations.

Better Business Bureaus
Montgomery, Prince Georges, Charles, Calvert, Saint Mary’s counties are all served by the Washington D.C. BBB.
Better Business Bureau
1411 K Street, N.W. Suite 1000
Washington , DC 20005
Phone (202) 393-8000

All other Maryland counties are in the Baltimore/Greater Maryland BBB district:

Better Business Bureau
2100 Huntingdon Avenue
Baltimore MD 21211-3215
Phone:(410) 347-3992

The BBB will serve consumers with complaints about misleading advertising or improper selling practices, unfulfilled contracts or non-delivery of goods or services, and unsatisfactory service, credit or billing. The BBB works to mediate in disputes and will not "take-sides."

Maryland Department of Agriculture
Weights and Measures Section
50 Harry S. Truman Parkway
Annapolis, MD 21401
Attn: Marketing, Animal Industries, and Consumer Services
410-841-5700

The Weights and Measures Section of the Department of Agriculture can help if your complaint has to do with being short-changed or short-weighted. The Weights and Measures Section inspects and tests devices which are used in buying/selling commodities like food and gasoline. The Section will investigate consumer complaints.